For our patients
Patient resources.
Everything you need before, during, and after your visit, all in one place.
Resource categories
New patient guide
What to bring, what to expect, and how to get the most out of your first visit.
- Bring a photo ID and your insurance card
- List your current medications and allergies
- Arrive 10–15 minutes early for paperwork
- We'll do a health history review on your first visit
Prescription refills
The quickest way to request a refill is to call us at 240-332-4439 during open hours.
- Allow 1–2 business days for refill processing
- Have your pharmacy name and phone number ready
- Controlled substances require an in-person visit
- Telemedicine visits available for routine refill reviews
Telemedicine instructions
Telemedicine visits are done by video or phone, no app download required.
- You'll receive a link or call at your scheduled time
- Find a private, quiet space with good lighting
- Have your medication list and insurance card nearby
- Call us at 240-332-4439 to schedule a telehealth visit
Medical records
To request a copy of your medical records, call or visit us in person.
- Records requests require a signed release form
- Allow up to 30 days per HIPAA regulations
- Records can be sent to you, your attorney, or another provider
- Call 240-332-4439 or email info@mercyhealthcaremd.com
Hours & directions
9500 Medical Center Drive, Suite 262, Largo, MD 20774, second floor.
- Mon – Fri: 9:00 AM – 5:00 PM
- Saturday: 9:00 AM – 3:00 PM
- Sunday: 1:00 PM – 3:00 PM
- Free parking in the main garage
Privacy & HIPAA
Your health information is protected. We follow all HIPAA regulations.
- Your information is never shared without consent
- You have the right to access your own records
- You may request corrections to your records
- Read our full Privacy Policy at /privacy/
Frequently asked questions.
Can't find what you're looking for? Call us at 240-332-4439.
How do I get my test results?
We'll call or message you when your results are ready. For lab results, allow 2–5 business days. If you haven't heard from us after that, call 240-332-4439.
Can I request a referral?
Yes. Referrals to specialists are handled at your visit or by calling us. Have your insurance information ready so we can verify coverage for the specialist.
Do you offer same-day sick visits?
Yes. Call us as early in the day as possible at 240-332-4439 and we'll fit you in. Walk-ins are also welcome.
How do I update my contact or insurance information?
Call us at 240-332-4439 or let the front desk know at your next visit. Keeping your information current helps us bill your insurance correctly.
Do you provide after-hours advice?
For medical emergencies, call 911 or go to your nearest emergency room. For non-urgent questions, leave a message at 240-332-4439 and we'll return your call the next business day.
How do I leave feedback about my visit?
We love hearing from patients. You can leave a Google review, call us directly, or send a message through our contact form at /contact/.
Ready when you are.
Book your visit online or walk in today. We'll take care of the rest.